FAQ: How Can We Help You?

What is M Music Live?

  • M Music Live is a music and media production company dedicated to artist management, media production, and showcasing Filipino talent. For more details, please visit our About Us page.

What does M Music Live stand for?

  • M Music Live stands for "My Music Live," representing our commitment to creating and sharing authentic life experiences.

How can I stay updated on M Music Live events and artist shows?

  • We have a Journey & News page where we announce upcoming shows, share vlogs, and more.
  • We also keep our newsletter subscribers updated with the latest news. To join our community, email us and click here to subscribe.

About Our Merch

What courier do you ship with?

  • We ship all orders via J&T to ensure reliable and timely delivery.

What size should I order?

  • We recommend ordering one size up for the best fit.

Can I modify an order once I’ve placed it?

  • Due to high order volumes, we cannot guarantee modifications. However, please email admin@mmusiclive.com, and we’ll do our best to accommodate your request.

Do you offer refunds?

  • Currently, we do not offer refunds. All orders are carefully packed and undergo strict quality control before shipping to ensure they arrive in excellent condition.

How long does delivery take?

  • Once your order ships, we’ll email you a tracking link. Please ensure that you provide an accessible email and mobile number for updates.

About our EXCLUSIVE CONTENT

What is your policy on exclusive content and fair use?

  • Our exclusive content, including cover songs from various artists, is available only on our website. It won’t be found on our social media platforms, making it a truly unique experience for our visitors.

Can I download exclusive content?

  • Yes, you can! Exclusive content is available for download directly from our website for personal use.